Refund policy
Rebuilt around your rule: returnable only if damaged on arrival or wrong item sent, proof of the package label required, refund processed 7–8 days after pickup.
In short: We accept returns only if your item arrives damaged or you receive the wrong product. We do not accept returns for change of mind.
1. What's Returnable
You're eligible for a return or replacement only in these two situations:
- ✅ The product arrived damaged — broken, defective, or visibly harmed in transit.
- ✅ You received the wrong product — a different item than what you ordered.
2. What's Not Returnable
- ❌ Change of mind after delivery
- ❌ Claims made without the original package or shipping label
- ❌ Issues reported after the reporting window below has passed
- ❌ Damage caused after delivery (misuse, accidents, normal wear)
3. Proof We Need
Please keep the original package until your claim is resolved, and send us:
- 📦 Clear photos of the damaged product
- 🏷️ A photo of the shipping label on the package — required, claims without this cannot be processed
- 🎥 An unboxing video, if available — this speeds up approval
4. How to Report an Issue
Email hello.apnamart@gmail.com within [48 hours] of delivery with your order number, the photos above, and a short description of the issue.
5. What Happens Next
- We review your claim and photos, usually within 1–2 business days.
- If approved, we arrange a reverse pickup of the item from your address.
- Once the item is picked up, your refund or replacement is processed within 7–8 business days.
6. Refund Method
Approved refunds are issued to your [original payment method / as store credit].
Need Help?
Write to us anytime at hello.apnamart@gmail.com — we're happy to help.